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One unlooked-for byproduct of our recent 鈥渋nteresting times鈥 is dealing with a less-than-enthusiastic crop of sales clerks when you visit the marketplace.

A sales staff more interested in the contents of their smartphone than their paycheck bodes ill, not only for the business that hired them, but for business as a whole. The simple social skill of being pleasant in (and with) the public is being re-learned, albeit slowly and painfully.

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